OTHER OCEAN PRIVACY POLICY

Last updated: June 26, 2026

1. Who We Are and Scope

Other Ocean respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, transfer, and protect personal information when you use our websites, games, applications, online services, player support services, community features, newsletters, job applicant services, and related services.

This Privacy Policy applies to Other Ocean Group Canada Limited, Sculpin QA Limited, Other Ocean Interactive NL Limited, Other Ocean Group Inc., and their applicable affiliates, collectively referred to as "Other Ocean," "we," "us," or "our."

This Privacy Policy does not apply to the extent a different privacy notice is provided for a specific product, service, website, promotion, contest, employment process, or business activity.

2. Summary

We may collect information about you, such as your name, email address, display name, platform account identifiers, device information, gameplay and usage data, crash reports, support messages, purchase-related information, marketing preferences, job application information, and information you choose to share through community or social features.

We use this information to provide and improve our games and services, operate online features, authenticate users, provide customer support, maintain security, prevent cheating and fraud, communicate with you, run analytics, manage advertising and marketing where applicable, and comply with legal obligations.

We may disclose information we collect about you to affiliated companies or to third-party service providers, platform providers, analytics and crash-reporting providers, anti-cheat providers, customer support tools, payment and storefront providers, advertising or marketing partners where applicable, professional advisors, law enforcement or regulators where legally required, and parties involved in a business transaction.

You may contact us to request access, correction, deletion, portability, withdrawal of consent, marketing opt-out, or other rights available under applicable privacy laws.

We operate globally and our services are directed at general audiences. Where this Privacy Policy refers to applicable law, the relevant law depends on your location and how you interact with our services.

3. Personal Information We Collect

We aim to collect only the personal information reasonably necessary for the purposes described in this Privacy Policy. The personal information we collect depends on the services you use, the platforms you use, the features you enable, and how you interact with us, our third party service or platform providers and other users of our services. The types of information we may collect about you may include:

Account and contact information - Name, email address, display name, username, account identifiers, communication preferences.
Platform information - Steam ID, PlayStation/Xbox/Nintendo/Epic account IDs, platform display name, avatar, region, entitlements, purchase status, friends or invite data where enabled.
Device and technical information - IP address, device identifiers, hardware, operating system, browser, language, region, network information, diagnostic logs.
Gameplay and usage data - Game sessions, match data, progress, preferences, achievements, matchmaking information, gameplay telemetry, interactions with features.
Crash and diagnostic data - Crash reports, error logs, performance data, system specifications, diagnostic files, stack traces.
Support information - Support tickets, messages, screenshots, attachments, save files, diagnostic files, account identifiers, troubleshooting details.
Purchase and transaction information - Entitlements, transaction IDs, purchase status, region, currency, fraud signals, refund or chargeback information.
Community, chat, and moderation information - Usernames, chat content, voice-related data where enabled, reports, moderation actions, evidence of abuse, ban history.
Security and anti-cheat information - Account IDs, device IDs, IP address, game files, integrity-check results, behavioural signals, cheat reports, enforcement records.
Marketing information - Newsletter signup, email engagement, campaign attribution, preferences, contest and event registrations.
Job applicant information - Resume/CV, portfolio, contact details, employment history, education history, references, interview notes, work authorization information.

4. How We Collect Personal Information

We collect personal information in three main ways: directly from you, automatically when you use our services, and from third parties or platforms.

You may provide information directly when you create or use an account, contact support, subscribe to communications, enter a contest or event, apply for a job, participate in a survey, use community features, or otherwise communicate with us.

We collect certain information automatically through websites, games, applications, servers, cookies, SDKs, pixels, log files, local storage, crash-reporting tools, analytics tools, and similar technologies.

We may receive information from third-party platforms, service providers, storefronts, social networks, console providers, anti-cheat providers, payment processors, analytics providers, advertising or attribution partners, community services, and customer support providers.

5. Information from Platforms and Third-Party Services

If you access our games through third-party platforms or storefronts such as Steam, PlayStation, Xbox, Nintendo, Epic Games Store, Apple App Store, Google Play, or similar services, those platforms may provide us with information such as your platform account ID, display name, avatar, friends or invite information, entitlements, purchase status, region, age-related signals, and other information permitted by your settings and the platform's policies.

Third-party platforms and services maintain their own privacy policies, account settings, parental controls, and data practices. To the extent permitted under applicable law, we are not responsible for the privacy practices of those third parties.

6. Cookies, SDKs, Analytics, and Similar Technologies

We and our service providers may use cookies, SDKs, pixels, local storage, server logs, and similar technologies to operate our services, remember preferences, understand usage, measure marketing campaigns, detect fraud, improve performance, and support analytics.

These technologies may be strictly necessary, functional, analytics/performance-related, advertising/attribution-related, or related to social media and embedded content. Where required by law, we obtain consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings and, where available, our cookie consent tools. Disabling certain technologies may affect website, game, or service functionality.

7. How We Use Personal Information

We use personal information for the purposes described below and as otherwise disclosed to you at the time of collection:

To provide, operate, maintain, and improve our games, websites, applications, and online services.
To authenticate users, maintain accounts, provide entitlements, save preferences, and support gameplay functionality.
To provide customer support, troubleshoot issues, respond to requests, and communicate with you.
To operate multiplayer, social, community, matchmaking, leaderboard, chat, reporting, moderation, and similar features.
To detect, prevent, investigate, and respond to cheating, fraud, abuse, harassment, security incidents, technical issues, and violations of our terms.
To conduct analytics, debugging, product improvement, research, and internal reporting.
To send service-related communications, updates, notices, and security messages.
To send marketing communications where permitted and to manage your marketing preferences.
To measure advertising effectiveness, perform attribution, and manage promotional campaigns where applicable.
To administer contests, events, surveys, promotions, and community programs.
To evaluate job applications and manage recruitment.
To comply with law, respond to legal requests, enforce agreements, resolve disputes, and establish, exercise, or defend legal claims.

8. Legal Bases and Consent

We collect, use, and disclose personal information only where we have a lawful basis to do so. Depending on the jurisdiction and context, these bases may include your consent, performance of a contract or provision of a requested service, compliance with legal obligations, protection of vital interests, legitimate business interests, or other bases permitted by applicable law.

Where applicable law requires consent, we seek consent in a manner appropriate to the sensitivity of the information and the context. You may withdraw consent where legally permitted, although doing so may affect our ability to provide certain services.

9. Online Gameplay, Social Features, Chat, Moderation, and Anti-Cheat

Our games and services may include online gameplay, matchmaking, social features, friend invitations, chat, voice communications, reports, moderation tools, leaderboards, and community features. When you use these features, certain information such as display names, account identifiers, gameplay activity, messages, reports, and moderation information may be visible to other users, platform providers, moderators, service providers, or Other Ocean personnel as needed to operate the services.

Users should avoid sharing personal information through public usernames, chat, voice, forums, or other social features. We may review, moderate, remove, restrict, or retain content and related account information where necessary to protect users, enforce our terms, investigate abuse, prevent cheating or harassment, comply with law, or protect our services.

Some games may use anti-cheat, fraud-prevention, security, or integrity tools provided by us or third parties. These tools may collect or process information such as account identifiers, device identifiers, IP address, game files, running processes or system signals, gameplay behavior, crash logs, and integrity-check results to detect cheating, tampering, fraud, abuse, or violations of our terms.

Where third-party anti-cheat providers process information independently, their own privacy notices may also apply.

10. Advertising, Attribution, and Marketing

Where we use advertising, attribution, or marketing partners, we may disclose limited information such as device identifiers, cookie identifiers, IP address, usage information, or campaign interaction information to measure advertising effectiveness, prevent fraud, or deliver relevant ads, where permitted by law and subject to required consent or opt-out rights.

We do not sell personal information for money. Depending on applicable law, some disclosures to advertising, analytics, or attribution partners may be considered a "sale," "sharing," or "targeted advertising." Where required, we provide applicable choices or opt-out mechanisms.

You may opt out of marketing emails by using the unsubscribe link in the message or contacting us. Service-related or transactional communications may still be sent where necessary.

11. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Companies within the Other Ocean group for the purposes described in this Privacy Policy.
Service providers and vendors that perform services on our behalf, such as hosting, cloud infrastructure, analytics, crash reporting, anti-cheat, customer support, communications, payment processing, fraud prevention, security, recruitment, and marketing.
Platform providers and storefronts, such as Steam, PlayStation, Xbox, Nintendo, Epic Games Store, Apple, Google, or similar services, as needed to operate platform features, entitlements, multiplayer, reporting, support, and compliance processes.
Other users, when you use public or social features such as usernames, chat, leaderboards, matchmaking, lobbies, or community features.
Advertising, analytics, attribution, and marketing partners where applicable and permitted by law.
Professional advisors, auditors, insurers, lawyers, accountants, and consultants.
Law enforcement, regulators, courts, government authorities, or other parties where required or permitted by law, legal process, or to protect rights, safety, security, users, or services.
Parties involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, subject to appropriate safeguards and applicable law.

12. International Transfers

Your personal information may be stored or processed in Canada, the United States, the European Union, the United Kingdom, or other jurisdictions where we or our service providers operate. Information processed outside your jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, governmental authorities, law enforcement, national security authorities, or regulators in accordance with those laws.

Where required, we use appropriate safeguards for international transfers, which may include standard contractual clauses, adequacy decisions, transfer impact assessments, contractual protections with service providers, or other lawful transfer mechanisms.

13. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by applicable law. Retention periods vary depending on the type of information, the service involved, legal requirements, security needs, fraud-prevention needs, dispute-resolution needs, and whether the information has been anonymized or aggregated.

We may retain certain information where necessary to enforce our terms, investigate violations, maintain account bans or restrictions, prevent repeat abuse, resolve disputes, comply with law, or establish, exercise, or defend legal claims.

14. Anonymized Information

We may aggregate or anonymize information so that it no longer identifies you. We may use and disclose such information for analytics, research, product improvement, business planning, security, and other lawful purposes.

15. Security

We maintain administrative, technical, and physical safeguards designed to protect personal information from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. These safeguards may include access controls, vendor controls, encryption where appropriate, logging, monitoring, and internal policies.

No system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for using secure devices and networks.

16. Privacy Breaches and Security Incidents

If we become aware of a privacy breach or security incident involving personal information, we will assess the incident and take steps required by applicable law, which may include notifying affected individuals, regulators, or other organizations. We will maintain a log of any privacy breaches or security incidents we become aware of if required under applicable law.

17. Minors

Our services are not intended for minors under the age required by applicable law to consent to the collection of personal information, unless the service is specifically designed and disclosed for that audience and appropriate consent or another legal basis is obtained.

We do not knowingly collect personal information from minors where parental consent or another legal basis is required and has not been obtained. If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it or obtain appropriate consent.

Some of our games may be available through third-party platforms that maintain their own age ratings, parental controls, child account systems, and privacy practices. Parents or guardians who believe a child has provided personal information to us may contact us using the details below.

18. Sensitive Information

We do not intentionally collect sensitive personal information unless necessary for a specific service, required by law, or provided by you voluntarily. Please do not provide sensitive information through chat, support, community features, or public forums unless specifically requested.

19. Your Privacy Choices and Rights

Depending on your location, you may have the right to request access to, correction of, deletion of, or portability of your personal information; to withdraw consent; to object to or restrict certain processing; to opt out of certain marketing, targeted advertising, sale, or sharing; and to lodge a complaint with a privacy regulator.

To make a privacy request, contact us using the information in the "How to Contact Us" section. We may request information to verify your identity before responding. We will use verification information only to process the request, protect users, and maintain records required by law.

In some cases, we may be unable to fulfill a request in whole or in part, such as where information must be retained for legal, security, fraud-prevention, accounting, dispute-resolution, or service-integrity reasons.

Where permitted by applicable law, you may designate an authorized agent to submit a request on your behalf. We may require proof of authorization and may still ask you to verify your identity.

20. Canadian Privacy Rights

If you are located in Canada, you may have rights under Canadian federal or provincial privacy laws, including the right to request access to personal information we hold about you and to request correction of inaccurate or incomplete personal information. You may also withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.

If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province or territory.

21. Quebec Privacy Rights

If Quebec privacy law applies to your personal information, you may have additional rights, including the right to request access to your personal information, correction of inaccurate information, deletion or de-indexing in certain circumstances, withdrawal of consent, information about automated decision-making where applicable, and data portability where required by law.

Before transferring personal information outside Quebec, we take steps required by applicable law to assess and protect the information, including a privacy impact assessment if required by applicable law. We may use contractual, technical, organizational, and other safeguards designed to protect personal information handled by service providers outside Quebec.

22. EU/EEA, UK, and Swiss Privacy Rights

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights under applicable data protection law, including the rights to access, correct, delete, restrict, object to processing, request portability of your personal information, withdraw consent, and lodge a complaint with a supervisory authority.

Where we rely on legitimate interests, you may object to processing in certain circumstances. Where we rely on consent, you may withdraw consent at any time, without affecting processing that occurred before withdrawal.

23. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights regarding access, deletion, correction, portability, targeted advertising, sale or sharing of personal information, profiling, and appeals. Where these laws apply to us, we will respond to requests as required.

We do not sell personal information for money. Depending on applicable law, certain disclosures to advertising, analytics, or attribution partners may be considered a "sale," "sharing," or "targeted advertising." Where required, we provide applicable choices or opt-out mechanisms.

24. Job Applicants

If you apply for a job with us, we may collect your name, contact details, resume/CV, portfolio, employment and education history, references, interview notes, work authorization information, and other information you provide. We use this information to evaluate applications, communicate with candidates, manage recruitment, and comply with legal obligations.

We retain applicant information for recruitment and legal purposes and may keep it for future opportunities where permitted by law or with consent.

25. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technologies, legal requirements, or business operations. The "Last updated" date at the top of this Privacy Policy indicates when it was last revised. Where required by law, we will provide additional notice or seek consent for material changes.

26. How to Contact Us

If you have questions or comments about this Privacy Policy, need to report a problem, or would like to exercise a privacy right, please contact us by emailing us at contact@otherocean.com. Please include your name, contact information, the nature of your request, and enough information for us to identify the relevant account or service. Do not include sensitive information unless requested.